Returns & Exchanges
At Konnected, we stand behind our electronics with a 30-day satisfaction guarantee, ensuring you have the right tech for your needs. If you are not completely satisfied with your purchase, we offer a streamlined return process for all original-condition hardware.
Initiate Your Return
Log into your Konnected account and select the order you wish to return to generate a Return Merchandise Authorization (RMA) number.
Pack Your Device
Place the item in its original packaging including all cables, manuals, and accessories to ensure a full refund.
Ship It Back
Affix the prepaid shipping label provided in your portal and drop off the package at any authorized carrier location.
Quality Inspection & Refund
Once our technicians verify the device's condition, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing